How do I contact the Seasonal Reflections Guest Services Team?

There are four ways to contact our friendly Guest Service Representatives:

• You can call us anytime between 8:00 am and 5:00 pm Monday thru Friday PST at our toll free phone: (866) 409-3695. If the phone lines are busy due to holiday traffic, please leave us a voice mail message and one of our Guest Service representatives will return your call shortly. When leaving a message, please be sure to leave your name and the phone number where you can be reached.  

• You can fax us securely 24 hours a day, seven days a week at (925) 674-1002. Please be sure to include your name and the phone number or address where you can be reached.  

• You can email us at guest.service@seasonalreflections.com. Your emails will be reviewed and responded to promptly.  

• You can also write us directly at: Seasonal Reflections Guest Services P.O. Box 629 Clayton, California 94517  

How do I find a product?

Products can be located in a couple of ways on our web site:

• The most popular way is by browsing through the products listed in the menu at the left of the page in each store. Simply click on the product category from the menu at the left with your mouse and you will see all of the products within that category. Browsing is fun as it allows you to see lots of different products across the site that you might not be able to locate if you use the search function solely.  

• Products can also be located on the site by using the Product Search button at the top left hand corner of each store. Simply type in the key word(s) that you wish to search for and click the "go" button and you will be shown any products that are related to the search term you are using.  

What if the product I am searching for is not coming up?

If you cannot find a particular product please email us at guest.service@seasonalreflections.com. If we carry the product, we will notify you as to where it can be located on our site. If we do not carry the product in our current assortment, we will advise you whether or not it can be special ordered. Many times we can special order items for you directly from one of our many suppliers.

Can we place special orders?

Seasonal Reflections has great relationships with its many suppliers. Most of the time we can get you a really great price on a special ordered product due to our strong purchasing power with our suppliers. Please note that we will always provide you with the cost and shipping expenses associated with any special orders in advance, so that you can make a decision on whether or not to purchase the item. Please note that special orders are not returnable.

How do I place an order?

• Click on the product you wish to buy  

• Click on the "add to cart" link  

• The product will show up on a shopping cart page with a quantity of 1 unit (default). If you wish to order more than one unit of a particular product highlight the "unit" box and replace the 1 unit with the number of units you wish to purchase.  

• Click on the "update cart" button and the new unit quantity will show up in your shopping basket.  

• If you wish to add more products to your shopping basket click on the "continue shopping" button. You can now repeat the steps above adding other products to your shopping basket.  

• Once you have added all of the products that you wish to buy to your shopping cart you can enter in your zip code and click update and the shopping cart will give you the cost of shipping the product for the various different shipping modes before you put in your personal information. 

• Once you have added all of the products that you wish to buy to your shopping cart, click on the "checkout" button.  

• Your cart total without taxes and shipping expenses will now show up at the top of the page.  

• Select the shipping method you wish to use (i.e. ground, UPS 3 Day, UPS 2nd Day Air or UPS Next Day Air).  

• Fill in all of the required personal information fields on the page below the shipping method and click on the "submit" button.  

• You will now see a preview page with your shopping cart total, tax total (if applicable) and your shipping expense. Check to make sure the personal and credit card information provided is correct and that you have accepted the terms and conditions for the order.  click the "confirm" button. * Please only click the "confirm" button once to avoid multiple charges for a single order.  

• Please note that sometimes a bank will place a “monetary hold” on debit card orders even if the order was declined from our website.  You will need to check with you issuing bank to determine how many days they will place the “monetary hold” on your debit card as we do not have any control over their policy for debit cards. 

• You will now get a confirmation page (if your order was successfully processed)  

• If you received an error please return to the previous data shipping method and personal information page and re-check your data for accuracy and re-process the order. * Although rare, if there is heavy traffic on the site during holiday periods it is possible that an order will not go through the first time. If this occurs please try the order once again. If you still have a problem email us at guest.service@seasonalreflections.com or call us toll free at (866) 409-3695 and we will help you with placing the order.  

What payment methods can be used?

We currently accept the following credit cards:

• Visa  

• Mastercard  

• American Express  

• Discover  

• Paypal 

You may also send us a cashiers' check, money order or personal check as payment for an order once you have called the order in to our Guest Services phone line. To use a check as payment for an order you must follow the steps below:

• Call the Seasonal Reflections Guest Service team at our toll free phone at: (866) 409-3695 to place your order.  

• Write the check out to "Seasonal Reflections Inc." for the full dollar amount of the order being sure to include shipping costs (please note that checks that do not include the cost of shipping will not be accepted).  

• Mail the cashiers check within 24 hours to the following address: Seasonal Reflections Order Processing Dept. P.O. Box 629 Clayton, California 94517  

• The check must be received within 7 days from the time the phone order has been placed. Once the check is received, it will be held until the funds have been deposited and cleared.  Normally this is 5 – 7 business days.  Once the funds have cleared, we will promptly mail your order out to you.  

• Please note the following exceptions to our check policy: * There will be absolutely no checks accepted from foreign banks or from addresses outside the United States. * The checking policy is subject to change at any time at our discretion. * Please note that we do not accept COD's.  

Is my credit card and personal information safe when I place my order on the Seasonal Reflections site?

Seasonal Reflections is committed to providing you with complete security regarding your personal and credit card information.  All web site pages at Seasonal Reflections.com that require your personal information (i.e. credit card numbers, addresses, phone numbers, etc.) have been tested using state-of-the-art SSL (Secure Sockets Layer) encryption security technology. Our secure servers protect your personal and financial information using advanced encryption technology throughout the ordering process.

The majority of today's browsers display a lock icon in the bottom status bar on secure pages. This lock icon assures you that the personal information that you are entering in to our web site will remain secure. Look for the lock icon on any web page that requires you to enter in personal information.
Our advanced credit card processing systems ensure that your Seasonal Reflections shopping experience is completely safe and worry free.  

In addition to our SSL technology, our website is fully scanned daily by McAfee Secure (The world’s leading anti-hacker technology) to ensure that our websites are protected against hacker attacks.  All transactions are also safely processed using the well known, secure payment gateway Authorize.net.  You can shop secure knowing that we are constantly at work protecting your personal data from any threats

When will my credit card be charged?

The charge to your credit card will occur at the time the order has been placed due.  Any shortages and/or cancellations will be credited back promptly to your credit card.

Do local taxes apply to my order?

Taxes charged on orders placed on the Internet depend on the "ship to address". If you are shipping to any location within California you will be charged the local sales tax for your area to comply with current tax laws. All other states outside California will be shipped "tax free". If you have further questions about taxes and the Internet you can contact your local tax board.

How quickly is my order processed?

We pride ourselves on shipping product as quickly as possible to our guests. As soon as you place your order online the information from your order is electronically compiled and sent to our warehouse for shipment. Most of the time orders received before 12:00 am PST ship out the same day from our warehouses. Occasionally due to circumstances beyond our control, a product may be backordered or cancelled. If a product is backordered or cancelled one of our Guest Service representatives will contact you within one business day to advise you.

Does Seasonal Reflections share personal information about its guests with other companies?

Seasonal Reflections takes your personal privacy very seriously. We do not share your personal information (name, address, phone numbers, etc.) with other companies. We protect your personal information and only use it as part of the secure shopping process through our web site.
You can shop in confidence knowing that any personal information you provide at checkout is protected by our SSL (Secure Sockets Layer) encryption security technology. We hope you enjoy your shopping experience with Seasonal Reflections and we look forward to serving you

Do you wholesale your products?

Wholesale pricing is currently not available.  We are a retailer and sell directly to business and consumers.

What is your returns policy?

Click Here to read our complete returns policy.

What is your 110% Price Guarantee?

Seasonal Reflections doesn't just claim to offer the lowest prices on the net for our products, we guarantee it!  Our goal is 100% customer satisfaction! If you find a lower price offered on any exact product we offer within 7 days of your purchase, contact us and we will not only meet that lower price, but offer an additional ten percent discount of the price difference!

110% Price Guarantee Conditions:

• The item must be the exact product as offered by Seasonal Reflections 

• This guarantee does not include products offered for sale on auction sites, special promotion sales or clearances. 

• The lower priced item must be in stock and available for immediate shipment from the company offering it. 

• Complete information including web site URL, company name and phone number must be provided to us for verification of the lower priced product offer. 

To receive your discount, email or call us with all information and upon verification of the lower priced product and approval, we will issue a credit of 110% of the lower price difference from your purchase with us.  You can email us at guest.service@seasonalreflections.com.